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FAQ

  

I am sick, so I cannot come to my reservation. What should I do?

You are allowed to be absent from a course once without receiving a fine, so there is nothing wrong yet. If you want to avoid receiving a warning for your absence, please email the sports center desk: baliesportcentrum@rug.nl

How do I make a reservation to exercise at the ACLO?

You can make a reservation in the ACLO app or by logging in to the website. Log in with your student account and then apply a filter to search for specific parts of the sports offer, for example 'group lessons' or 'open hours'. Click on the sport you want to do and click on 'book'. You will then receive a confirmation email. 

I am not a student at the University of Groningen or the Hanze. Can I exercise with you?

In some cases you can play sports at ACLO, even if you are no longer a student at the RUG or HG. Look up this page to see if your situation falls under these exceptions. 

Can I take someone without an ACLO subscription with me for a day to exercise together?

Day subscriptions are available for purchase for athletes who want to try out the offer once. You can only purchase a daily subscription if you are also entitled to a regular ACLO subscription. Look up this page for more information about who the ACLO's sports offering is intended for. If you have purchased a day subscription and would like an annual subscription the same day, you can request a refund of €7,50 at the counter!

You can use the daily subscription once. Would you like to use our sports offer again? Then you must purchase an annual, semester or summer subscription.  

Can I be part of the ACLO myself?

That's certainly possible! The ACLO has several committees, an Executive Board (full-time) and a General Board (part-time), all of which are filled with students. Look here for more information and especially contact if you're interested!